Refund policy

Summary of Return and Cancellation Policy

Regarding cancellations and returns (refunds/exchanges), our store operates under the following conditions. For more details, please check the respective links. Note: We do not accept exchanges for customer convenience.

 

■ Cancellation for Customer Convenience (Before Shipment)

Conditions

  • We accept cancellations as long as the item has not been shipped.

  • Requests must be made within 7 days of the order and prior to shipment.

Specific Deadlines

  • Pre-order Items: Please contact us within 48 hours of placing your order.

  • Items shipped within 1–2 days:

    • For orders placed before 3:00 PM: Contact us by 12:00 PM (noon) the same day.

    • For orders placed after 3:00 PM: Contact us by 10:00 AM the following day.

  • Please check our business calendar for store holidays.

  • Cancellations by phone are only accepted during business hours.

Refund Amount

  • A full refund will be issued.

  • For credit card payments, we will cancel the charge. Please contact your card provider for details.

  • A breakdown of the refund details will be sent via email at a later date.

  • Standard points used will be returned at the time of cancellation. (Note: Limited-time points that have expired by the time of cancellation will not be refunded.)

■ Refunds for Customer Convenience

Conditions

  • We generally only accept returns for unopened and unused items if contacted by phone or email within the specified period. Eligible Period

  • Within 7 days of receiving the product. Refund Amount

  • Full product price (Excluding initial shipping/COD fees). Return Shipping Fee

  • Paid by the customer.

Non-Returnable Items

  1. Used or opened products (e.g., software licenses, media, hygiene products like gauze, masks, gloves, diapers, etc.).

  2. Books, magazines, OA equipment, electrical appliances, and workwear.

  3. Items damaged or soiled by the customer.

  4. Food, beverages, and items with an expiration date.

  5. Bulk orders made for customer convenience.

  6. Items marked as "Non-returnable" on the website or flyers.

  7. Manufacturer-direct items (large furniture, office furniture, certain forms).

  8. Pharmaceuticals.

  9. Outlet/Clearance items.

  10. Back-ordered items specifically requested by the customer.

  11. Other items designated by our company.

  • Defective items within these categories will be handled separately.

  • For furniture, returns may be accepted only if the customer covers all actual costs (shipping, pickup, labor).

■ Refund/Exchange for Defective Products

Conditions

  • We will provide a refund or exchange regardless of whether the product has been used, provided you contact us within the period. Eligible Period

  • Within 7 days of receiving the product. Shipping Costs

  • Covered by the store (Both return and redelivery). Note

  • If a replacement is unavailable, a refund will be issued instead.

■ Contact & Return Address

Contact Information

  • Phone: 06-6563-7025 (Mon–Fri, 9:30 AM – 5:30 PM)

  • Inquiry: Please use the Contact Form on our website.

Return Shipping Address

  • Postal Code: 542-0081

  • Address: #805 Stoke Bldg Minami-Semba, 1-3-14 Minami-Semba, Chuo-ku, Osaka-shi, Osaka

  • Phone: 06-6563-7025 / FAX: 06-6563-7026

■ Important Notes

  • Refund Process:

    1. Please contact us via phone or the inquiry form before returning the item.

    2. After your request is received, we will send an "Approval Email."

    3. Include a copy of your delivery note/receipt with the item and ship it to the address provided in the email.

  • Shipping: For customer convenience returns, please use prepaid shipping. If sent "Cash on Delivery" (collect), the shipping cost will be deducted from your refund.

  • Credit Card: Refunds are processed once the item arrives. Depending on your card's closing date, the refund may appear in the following month's statement.